Crown Owl Printing← Back to siteThe guarantee, written out in full.
No asterisks, no "at our discretion," no fine print that eats the big print. This is the whole policy.
1. Production defects are reprinted free
If your order arrives with a production defect — wrong color from an approved proof, misaligned cutting, scratched lamination, missing pieces — we reprint the affected items at no cost, at the same speed your original order ran. Send us a photo within 7 days of delivery and we take it from there. This doesn't cover errors that were in the approved artwork (typos in the file you approved), which is exactly why every order includes a free file check first.
2. The quote is the price
Your itemized quote lists every product, quantity, option and fee. The number at the bottom is the number you pay. If anything would change it — a stock substitution, a size change you request — you approve the new number in writing before we proceed.
3. Deadlines confirmed before we start
Tell us your in-hand date and we confirm it in writing before you pay. If we can't hit it, we tell you up front and offer the rush option or an honest alternative — never a surprise after the fact.
4. Free artwork check on every order
Before anything prints, we inspect your files for resolution, bleed, safe margins and color mode, and flag anything that would print badly. You approve the final proof; nothing goes to press without your sign-off.